City Pulse

Case Study Project

City Pulse is a civic engagement and urban navigation app that helps residents report city issues (potholes, waste, lighting) and discover real-time traffic, transport, and safety insights. It bridges citizens and city authorities for a smarter urban life.

Client:

CityPulse

Role:

UI Designer

Year:

2023

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Challenge

Reporting and tracking the resolvent of community issues remains traditional and sometimes, a nerve-racking experience.. Reporting issues often takes too many processes or involves going through too many people, despite this stress, a satisfactory result isn’t guaranteed. Users struggle with: - Gaps in infrastructure, safety and information access - Lack of tracking and communication about the state of reported issues - No way to confirm if their complaints are being attended to - Finding authorities in a new location. On the other hand, government authorities also face difficulties tracking down important issues, getting in touch with community representatives/businesses, and visualizing complaints geographically

Objective

Create a seamless, engaging, and trustworthy platform that connects Nigerians with their community and city authorities, so that customers can easily report problems in their neighbor hoods, get live traffic updates, and local authorities can visualize and manage reports from their dashboards.

Results

Residents report city issues (potholes, waste, lighting) and discover real-time traffic, transport, and safety insights effortlessly. Geographical visualization of complaints for authorities, hereby making their work easier and efficient. Daily updates on environmental status with ease of reach for community residents and commuters.

Complete Case Study

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